3 months ago
Update: It takes a little work but, thanks to Irma and Heather, we were able to get things worked out. So far, so good. The enrollment was fast and easy. We'll see how the service rates.
Customer Support
We're here when you need us.
Find answers, manage your account, or reach our team directly. Bilingual support available in English and Spanish.
Bilingual Support in EN & ES
(833) 495-0127
(806) 808-0686
Make a Payment
Pay your current bill or set up autopay through your account portal.
My Account
View your bill, update your information, or manage your plan.
Report an Outage
Experiencing a power outage? Find your local transmission provider's outage reporting line.
Find a Plan
Looking for a new plan or considering switching? Start with your zip code.
Contact Us
Reach our team directly.
Our support team is available by phone and can help with billing questions, plan changes, enrollment, and general account support.
Phone (English)
(833) 495-0127
Primary support line for English-language customers.
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Teléfono (Español)
(806) 808-0686
Línea de atención en español para clientes de habla hispana.
Llamar Ahora
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Email / Written Inquiries
For non-urgent inquiries, billing documentation requests, or written correspondence. Use the contact form below or email us directly. Response within one business day.
Use Contact Form
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Support hours and holiday schedule may vary. For power outages, contact your local transmission provider directly. See our Report an Outage page.
Send a Message
We'll get back to you within one business day.
Use this form for billing questions, account inquiries, plan questions, or any other support request that doesn't require an immediate response.
Common Questions
Answers to what customers ask most.
Log in to your account at my.abundanceenergy.com to pay your bill online. You can pay by card or set up autopay to ensure your bill is always paid on time. If you need payment assistance or are experiencing a hardship situation, call us at (833) 495-0127 to discuss options.
Your Abundance bill has two main components: the energy charge, which is the cost of electricity at your contracted rate and what Abundance controls, and the delivery charge, which is set by your local Transmission and Distribution Service Provider (TDSP) and is the same regardless of which provider you choose. Both are listed separately and clearly on every statement.
Log in to your account at my.abundanceenergy.com to update your contact information, billing address, or payment method. For changes that require identity verification, call our support team directly at (833) 495-0127.
If you're moving within a deregulated Texas market, contact our support team at (833) 495-0127to discuss transferring or ending your service at your current address and starting service at your new one. If you're moving to an area outside a deregulated market, we can help you understand your options.
Enter your zip code at join.abundanceenergy.com to see available plans for your area. Enrollment takes about five minutes online. If you'd prefer to enroll by phone or have questions before committing, call us at (833) 495-0127.
Yes. Contact our support team at (833) 495-0127 to discuss available plan options for your location and current account status. Depending on your current contract terms, there may be timing considerations for switching.
Contact us before your due date. We understand that circumstances change. Call (833) 495-0127 to discuss payment arrangements. Waiting until after a missed payment limits the options available, and reaching out early gives us more flexibility to help.
To end your Abundance service, call us at (833) 495-0127. We'll walk you through the process and the timeline for your final bill.
Experiencing a power outage?
Power outages are handled by your local transmission provider, the company that owns and maintains the poles and wires in your area. Abundance can help you identify the right number to call, but the outage report itself goes to your TDSP.
Go to Report an Outage