3 months ago
Update: It takes a little work but, thanks to Irma and Heather, we were able to get things worked out. So far, so good. The enrollment was fast and easy. We'll see how the service rates.
Pay online anytime through your Abundance account portal. You'll need your account number and zip code to verify before completing your payment.
Choose the payment method that works best for you: online, by phone, or through autopay.
The fastest way to pay. Log in to your account portal or use the quick-pay option with your account number and zip code, with no login required for one-time payments.
Never miss a payment. Autopay automatically deducts your balance each month on your due date. Set it up once and your bill is handled.
Login required. Manage through your account dashboard.
Prefer to pay by phone? Our support team can assist with payments by calling during business hours. Phone payments may take one business day to process.
(833) 495-0127
Your account number appears in the top section of every Abundance statement. It is also available in your online account dashboard. Have it ready before you start.
Enter the zip code associated with your service address, the address where Abundance provides electricity. This verifies your identity without requiring a password for quick payments.
Choose your payment amount (current balance, minimum due, or a custom amount), then enter your payment method. Card and bank account options are available.
After payment processes, you'll receive a confirmation number. Save it or take a screenshot. Processing typically completes within one business day.
Your Abundance account number is a unique identifier assigned when you enrolled. It appears prominently in the header section of every monthly statement, typically in the top-right area alongside your billing period and due date.
If you've set up an online account at my.abundanceenergy.com, your account number is also visible in your account dashboard immediately after logging in.
If you cannot locate your account number and need to make a payment, call our support team at (833) 495-0127. We can verify your identity and assist you with payment by phone.
If you're facing a hardship and are concerned about making your payment on time, contact us before your due date. Abundance works with customers on a case-by-case basis when circumstances make timely payment difficult. Reaching out early gives us the most flexibility to help.
Texas also has several state-administered assistance programs for qualifying customers, including LITE-UP Texas, which provides bill payment assistance for low-income residential customers during summer months, and CEAP (Customer Energy Assistance Program), administered through local community action agencies. These programs are separate from Abundance but we can help point you toward them.
The worst outcome is a disconnection that could have been avoided. If your account is approaching a past-due situation, call (833) 495-0127. We would rather have the conversation than have you go without power.
State-administered summer bill assistance for qualifying low-income residential customers. Contact 211 Texas or visit 211texas.org to apply.
Visit 211texas.orgFederal assistance program administered through local community action agencies. Eligibility and availability vary by county.
Visit tdhca.texas.govFor general payment questions or arrangements, call (833) 495-0127 or use our support contact form.
Your account number and service zip code are all you need to get started.
Update: It takes a little work but, thanks to Irma and Heather, we were able to get things worked out. So far, so good. The enrollment was fast and easy. We'll see how the service rates.
Switched in March. First bill: exactly what they quoted. Second bill: same. Third bill: same. After two providers that pulled the rate-hike trick on me, this is what I was looking for.
It was extremely easy to sign up. I am looking forward to becoming a life long customer.